Guest Experience Host: Hotel Receptionist

Malmaison & Hotel du Vin; Brighton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff Room Rates

Friends and Family Room Rate

Discount dining

Apprenticeship programmes

High Street Discounts

Cycle to work

Healthcare Cash Plans

Referral scheme

Uniform provided

Wellness & Campaign Days

Pay by pay access (Stream)

Complimentary stays

Brain Charity sponsorship

Employee Assistance Programme

Job summary

Malmaison & Hotel du Vin is seeking a friendly receptionist in Brighton to be the face of our hotel, delivering high-standard hospitality with a smile.

You will greet guests, handle queries, coordinate with teams and help create memorable stays, with progression opportunities through our apprenticeship schemes and ongoing training.

We offer generous benefits, staff discounts and wellbeing support as part of a commitment to your development and career at Malmaison.

Qualifications

• Customer-focused hospitality service approach
• Excellent communication and interpersonal skills
• Positive, proactive and energetic team player

Responsibilities

• Greet guests and manage check-in/check-out with warmth and efficiency
• Answer queries, resolve issues and provide information about local area
• Coordinate with hotel departments to ensure guest requests are fulfilled
• Maintain a tidy and welcoming reception area and assist with administrative tasks

Job description

Malmaison & Hotel du Vin is seeking a friendly receptionist in Brighton to be the face of our hotel, delivering high-standard hospitality with a smile.

You will greet guests, handle queries, coordinate with teams and help create memorable stays, with progression opportunities through our apprenticeship schemes and ongoing training.

We offer generous benefits, staff discounts and wellbeing support as part of a commitment to your development and career at Malmaison.