Guest Experience Front Desk Agent

Dalata Hotel Group plc; Salford; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free meals on duty

50% F&B discount

Employee room rate

Friends & Family discount

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group plc operates Maldron Hotel Manchester Central in Manchester. We are seeking a friendly Receptionist - Casual to greet guests, register arrivals, process payments and answer inquiries, ensuring a warm welcome at the front desk.

You’ll update guest details in our systems, manage reservations, and help guests with local information. Excellent customer service, initiative, and composure under pressure are essential; previous hotel experience is a plus.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Excellent customer service

Initiative

Outstanding communication

Calm under pressure

Hotel experience desirable

Job description

Dalata Hotel Group plc operates Maldron Hotel Manchester Central in Manchester. We are seeking a friendly Receptionist - Casual to greet guests, register arrivals, process payments and answer inquiries, ensuring a warm welcome at the front desk.

You’ll update guest details in our systems, manage reservations, and help guests with local information. Excellent customer service, initiative, and composure under pressure are essential; previous hotel experience is a plus.