Receptionist

Balmoral Arms; Nairn; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Wagestream

YuLife

Echo platform

Career development

Rewards program

Staff discounts

Coastal & Highlands locations

Job summary

Crerar Hotels in Scotland is seeking a friendly and efficient Receptionist to be the welcoming face of our hotels. You will handle guest inquiries, calls, and daily banking tasks, and work with our booking and CRM systems to deliver high-quality service.

The role offers a competitive hourly rate and benefits, including Wagestream and career development opportunities. A professional appearance and can-do attitude are essential.

Qualifications

• Experience in hospitality or customer service.
• Professional appearance and excellent communication.
• Strong phone manner and upselling ability.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer calls, respond to guest inquiries and provide friendly service.
• Handle daily banking tasks and cash handling.
• Assist with hotel booking and CRM systems to update guest information.

Skills

Customer service

Communication

Phone manners

Upselling

Tools

Booking systems

CRM systems

Job description

Join Crerar Hotels - Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer-focused reception team. We're looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can-do attitude and experience in the hospitality industry will give you a strong advantage. Your responsibilities will include delivering high-quality service, managing guest enquiries, answering calls, handling daily banking tasks, and working with hotel booking and CRM systems. With a quick learning ability and confidence in upselling the hotel's amenities, you'll play a vital role in ensuring our guests have a memorable stay.

Why Work with Us?

On top of the fantastic benefits below, we offer a salary/hourly rate of £12.71 ph

At Crerar Hotels, we truly value our team, and that's why we offer:

• Wagestream - Get instant access to your earned wages when you need them.
• YuLife - Enjoy well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo - Our brand-new communications platform keeps you connected and engaged.
• Career Development - We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day. and start your journey with Crerar Hotels!