Guest Experience Host — Hospitality & Growth (Free Meals)

McDonald's; Pudsey; On-site; GBP 12,000 - 17,000; Part time

Job summary

McDonald's in the United Kingdom is hiring a Customer Care representative. You will be the face of the restaurant, delivering a welcoming experience and ensuring clean spaces, friendly service, and smooth operations.

This role requires flexible weekday and weekend shifts across Early Mornings, Afternoons, and Evenings. No experience is necessary as full training will be given, and you will join a supportive team with opportunities for development.

Qualifications

• No experience is necessary; full training will be provided.
• This is a customer facing role requiring enthusiasm, reliability, and a welcoming, inclusive environment.
• Delivering high standards of hospitality and cleanliness.
• Providing a personal touch to customers' visits to make them memorable.
• Navigate and manage customer areas, seeking engagement opportunities and troubleshooting issues.
• Go that extra mile to make people feel welcomed.
• Create a warm atmosphere, supporting restaurant events.
• Follow training and company guidelines; uphold safety and hygiene procedures.
• Treat customers and colleagues with courtesy and respect; be a supportive team member.

Responsibilities

• Delivering high standards of hospitality and cleanliness.
• Providing a personal touch to customers visits to make them memorable.
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues.
• Strive to go that extra mile to make people feel welcomed.
• Creating a warm and welcoming atmosphere, supporting special restaurant events.
• Completing tasks in line with training and company guidelines.
• Following all workplace safety, hygiene and operational procedures.
• Treating customers and colleagues with courtesy and respect.
• Working as a supportive team member and contributing to a positive environment.

Skills

Hospitality skills

Communication skills

Teamwork

Customer service mindset

Job description

McDonald's in the United Kingdom is hiring a Customer Care representative. You will be the face of the restaurant, delivering a welcoming experience and ensuring clean spaces, friendly service, and smooth operations.

This role requires flexible weekday and weekend shifts across Early Mornings, Afternoons, and Evenings. No experience is necessary as full training will be given, and you will join a supportive team with opportunities for development.