Guest Experience Host – Ground Floor, Permanent Contract

Premier Inn; Royal Leamington Spa; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Training provided

Benefits card

Company pension

Discounts

Job summary

Whitbread PLC's Premier Inn in Leamington Spa Town Centre is hiring a Ground Floor Team Member to warmly welcome guests, assist with check-in, and provide breakfast or dinner service. The role covers reception, restaurant and public areas, with shifts including evenings and weekends and a 28-hour week.

No hotel experience required; friendly, proactive individuals encouraged to apply. The position offers a fixed-term contract until 26 January 2027, full training, and benefits through Whitbread,

Qualifications

• Friendly, approachable and takes initiative.
• Willingness to help guests and solve problems.
• Able to stay calm during busy periods.

Responsibilities

• Welcome guests and help with check-in
• Serve breakfast or evening meals
• Answer questions and resolve problems
• Keep reception, restaurant and public areas tidy
• Support teammates when busy
• Ensure guests feel looked after from arrival to departure

Skills

Customer service

Communication

Calm under pressure

Teamwork

Job description

Whitbread PLC's Premier Inn in Leamington Spa Town Centre is hiring a Ground Floor Team Member to warmly welcome guests, assist with check-in, and provide breakfast or dinner service. The role covers reception, restaurant and public areas, with shifts including evenings and weekends and a 28-hour week.

No hotel experience required; friendly, proactive individuals encouraged to apply. The position offers a fixed-term contract until 26 January 2027, full training, and benefits through Whitbread,