Guest Experience Associate (Ground Floor) – 24–30hrs

Whitbread PLC; Reading; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC's Reading Winnersh Premier Inn is hiring a Ground Floor Team Member on a fixed-term contract (until 04/02/2027) for 24-30 hours per week. You’ll welcome guests, help them check in, serve meals, and support your teammates to keep the hotel running smoothly.

Prior hospitality experience isn’t required—training is provided, and you’ll be part of a friendly team at a busy hotel. Evening and weekend shifts are included, with on-site location in Reading.

Qualifications

• Friendly and helpful demeanor required
• Ability to stay calm when busy
• No hotel experience needed; training provided

Responsibilities

• Greet guests and check them in/out
• Serve breakfast or dinner including bar service
• Respond to guest questions and resolve issues
• Keep reception and public areas tidy and welcoming

Skills

Customer service

Hospitality

Teamwork

Tools

POS system

Job description

Whitbread PLC's Reading Winnersh Premier Inn is hiring a Ground Floor Team Member on a fixed-term contract (until 04/02/2027) for 24-30 hours per week. You’ll welcome guests, help them check in, serve meals, and support your teammates to keep the hotel running smoothly.

Prior hospitality experience isn’t required—training is provided, and you’ll be part of a friendly team at a busy hotel. Evening and weekend shifts are included, with on-site location in Reading.