Guest Experience Associate - Tooting Slots

MERKUR Casino UK; Greater London; Hybrid; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Team Member for the Tooting venue. You will be responsible for welcoming customers, delivering great service and maintaining a clean, well-presented venue to ensure an exceptional gaming experience.

The role requires proactive customer interaction, adherence to brand standards and the ability to work on a rota including weekends and Bank Holidays. Full training will be provided to support your success.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service experience.
• Willingness to learn and develop.
• Flexible and dedicated; able to work weekends and Bank Holidays.
• Attention to detail.

Responsibilities

• Maintain venue housekeeping to the highest standard, including cleaning gaming equipment and surfaces.
• Conduct service rounds and offer refreshments in line with brand guidelines.
• Monitor customer behaviour and escalate any suspicious or disruptive activity.
• Assist with administration to ensure 100% accuracy.
• Help promotions run smoothly and contribute to customer satisfaction.
• Interact with customers throughout your shift and log interactions per policy.

Job description

MERKUR Slots is seeking a Team Member for the Tooting venue. You will be responsible for welcoming customers, delivering great service and maintaining a clean, well-presented venue to ensure an exceptional gaming experience.

The role requires proactive customer interaction, adherence to brand standards and the ability to work on a rota including weekends and Bank Holidays. Full training will be provided to support your success.