Guest Experience Host: Front of House & Bar

Second Nature Southampton; Southampton; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Volunteer days

Sick pay

Pension contributions

Wellbeing support

Bike to Work scheme

Gym access

Job summary

Second Nature Southampton is seeking friendly front-of-house staff to welcome guests, handle check-in, and support bar service during busy periods. You’ll help create a warm, efficient guest journey and contribute to a high standard of hospitality across the property.

No hotel background is required; we’ll train you in the systems. You’ll learn bar service skills, take orders, and build a positive guest experience with warmth and efficiency.

Qualifications

• Experience delivering guest-focused service in hospitality or retail environments.
• Comfortable with bar service, taking orders, and preparing drinks.
• Strong communication and memory for guest preferences.

Responsibilities

• Welcome guests and set a warm, professional tone from arrival to departure.
• Handle check-in processes and front desk tasks as needed.
• Assist behind the bar with orders, drinks, and service; support busy periods.

Skills

Guest service

Bar basics

Communication

Calm under pressure

Tools

POS systems

Job description

Second Nature Southampton is seeking friendly front-of-house staff to welcome guests, handle check-in, and support bar service during busy periods. You’ll help create a warm, efficient guest journey and contribute to a high standard of hospitality across the property.

No hotel background is required; we’ll train you in the systems. You’ll learn bar service skills, take orders, and build a positive guest experience with warmth and efficiency.