Front of House Guest Experience Host

Lamington Group; Southampton; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Volunteer days

Sick Pay

Pension contributions

Cycle to Work

Gym access

Friends and family rates

Job summary

Lamington Group is seeking a guest‑facing hospitality teammate in Southampton. You’ll welcome guests, manage smooth check‑ins, and assist in bar service and food orders, across front desk and F&B duties. You’ll answer local area questions with enthusiasm, anticipate guest needs, and help resolve issues with calm ownership.

We value instinct, accountability, inclusivity, curiosity, and big thinking. You’ll join a team that prioritises personal growth, training, and a warm, welcoming guest

Qualifications

• Experience looking after people day-to-day, whether that’s in hospitality, retail, care work, or anywhere else you deal with the public face to face.
• Comfortable picking up bar and food service skills, from taking orders to making drinks and cocktails, even if it’s new to you.
• A track record of giving people a genuinely good experience, not just a polite one.
• Comfortable with basic admin and using the phone.
• Warm and naturally friendly, with a good memory for names and preferences.
• Calm under pressure, even with a difficult guest, and happy to act without being told.

Responsibilities

• Welcome every guest when they arrive and leave, setting a warm, professional tone from the start.
• Handle check-in smoothly, doing the paperwork while making sure the guest doesn’t feel like paperwork.
• Work behind the bar when the shift needs you: taking food and drink orders, serving guests, and making drinks, including cocktails.
• Move easily between front desk and food and beverage duties across a shift, wherever you’re needed most.
• Answer questions about the local area, events, and the building with real enthusiasm, not a script.
• Spot what a guest needs before they ask, and act on it: remembering a preference, flagging a concern, quietly sorting a problem.
• Report maintenance or cleaning issues straight away, and keep the front office and bar area tidy and welcoming.
• Pass guest information to the team, like special requests, feedback and issues, so nothing gets missed between shifts.
• Handle guest concerns calmly, take ownership, and know when to bring in your manager.
• Help with phones, mail, and parcels, and support events or busy check-ins when the team needs an extra pair of hands.

Skills

Use Instinct

Own It

Include All

Stay Curious

Think Big

Job description

Lamington Group is seeking a guest‑facing hospitality teammate in Southampton. You’ll welcome guests, manage smooth check‑ins, and assist in bar service and food orders, across front desk and F&B duties. You’ll answer local area questions with enthusiasm, anticipate guest needs, and help resolve issues with calm ownership.

We value instinct, accountability, inclusivity, curiosity, and big thinking. You’ll join a team that prioritises personal growth, training, and a warm, welcoming guest