Front of House Leader — Elevate Guest Experience & Team

Second Nature; Southampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Two paid volunteer days a year

Company Sick Pay Scheme

Friends-and-family rates across homet

One free stay

Job summary

Second Nature is seeking a Front of House Manager to lead the front of house in Southampton, setting the tone for every guest interaction from arrival to departure. You will shape how your team welcomes guests, resolve issues, and create memorable moments, while collaborating with the General Manager and operations team to support both an exceptional stay and business success.

You will combine sharp operations with genuine hospitality, oversee reservations and the front desk rhythm, and build a

Qualifications

• 3+ years in hotel front office leadership or similar hospitality management.
• Strong knowledge of hotel operations, PMS systems and guest service standards.
• Experience managing reservations, check-in and guest relations.
• Real communication and conflict-resolution skills.
• A calm, professional head under pressure, and a genuine passion for guest experience.

Responsibilities

• Recruit, train and develop the front office team to deliver great guest experiences.
• Set clear standards and provide regular feedback.
• Oversee check-in/check-out for smooth arrivals and departures.
• Handle guest requests and complaints to build loyalty.
• Manage front office budgets and staffing schedules.
• Ensure security protocols and property procedures are followed.
• Maintain PMS, phone and key access systems.

Skills

People leadership

Guest service

Conflict resolution

Communication

Tools

PMS systems

Job description

Second Nature is seeking a Front of House Manager to lead the front of house in Southampton, setting the tone for every guest interaction from arrival to departure. You will shape how your team welcomes guests, resolve issues, and create memorable moments, while collaborating with the General Manager and operations team to support both an exceptional stay and business success.

You will combine sharp operations with genuine hospitality, oversee reservations and the front desk rhythm, and build a