Guest Experience Host | Front Desk & Showroom

Lithia UK; Colchester; On-site; GBP 50,000 - 68,000; Full time

Benefits offered by this job

33 days holiday

Birthday day off

Family leave policy

Salary sacrifice car

Volunteer day off

Long service recognition

Career training

Cycle to work

Discounts

Referral rewards

Job summary

Lithia UK is seeking a Host for Porsche showroom operations, serving as the welcoming face and primary point of contact for customers. The role covers greeting visitors, handling calls, guiding them to the right specialist, and maintaining a smooth showroom experience.

You will manage inquiries, support diary and records, and contribute to a fast-paced, customer-centric environment that values professionalism, warmth, and reliability.

Qualifications

• Previous experience in customer service or administration, ideally in a fast-paced environment
• Strong organisational skills, with the ability to multitask and stay on top of daily priorities
• A confident, professional telephone manner with the ability to listen, understand and respond clearly

Responsibilities

• Greet visitors with confidence and welcome them in a friendly, polished manner
• Handle telephone inquiries professionally and connect customers to the right department
• Maintain showroom, reception and waiting areas to a pristine standard
• Manage the dealership diary and update records; support the team with admin tasks
• Support the wider team with a proactive, ownership-driven approach

Skills

Customer service

Administration

Organisational skills

Telephone etiquette

Interpersonal skills

Proactive attitude

Job description

Lithia UK is seeking a Host for Porsche showroom operations, serving as the welcoming face and primary point of contact for customers. The role covers greeting visitors, handling calls, guiding them to the right specialist, and maintaining a smooth showroom experience.

You will manage inquiries, support diary and records, and contribute to a fast-paced, customer-centric environment that values professionalism, warmth, and reliability.