Guest Experience Host – Front Desk & Service

Chef & Brewer - Bra_101; Ripon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension contribution

Staff discount 33% on brands

Free employee assistance program

Maternity/paternity policies

Wagestream access

Retail discounts up to 30%

Job summary

Chef & Brewer is seeking Hotel Staff to create memorable guest experiences, from check-in to drink recommendations. You’ll join a friendly team, grow your skills, and help maintain a safe, enjoyable environment for all guests.

The role focuses on welcoming guests, answering inquiries, handling complaints, and keeping front-of-house areas compliant and clean. A positive attitude and teamwork are essential.

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail, ensuring quality service.
• Passion for delivering excellent customer service.
• Positive can-do attitude and teamwork.
• Sufficient spoken and written English for role safety and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Willingness to learn

Attention to detail

Customer service mindset

Team player

English communication

Job description

Chef & Brewer is seeking Hotel Staff to create memorable guest experiences, from check-in to drink recommendations. You’ll join a friendly team, grow your skills, and help maintain a safe, enjoyable environment for all guests.

The role focuses on welcoming guests, answering inquiries, handling complaints, and keeping front-of-house areas compliant and clean. A positive attitude and teamwork are essential.