Front of House & Guest Experience Associate

Hospitaliti; City of Edinburgh; On-site; GBP 21,000 - 30,000; Full time

Job summary

edyn is looking for a friendly, professional Front of House Assistant to join our Edinburgh hotel team. You will be the first point of contact for guests, delivering a welcoming and efficient guest experience across reception and guest services.

You’ll handle check-in/out with the PMS, assist with reservations, provide local tips, and support F&B service and lobby hosting. Previous hotel reception experience and PMS/POS familiarity are welcomed.

Qualifications

• Friendly, professional, and service-oriented mindset.
• Previous hotel reception experience.
• Experience using PMS and POS systems.

Responsibilities

• Welcome guests with warmth, authenticity, and a personalised approach.
• Complete check-in and check-out efficiently using the hotel’s PMS.
• Assist with reservations, room allocation, and guest requests.
• Provide local knowledge, recommendations, and curated lifestyle tips.
• Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go.
• Maintain cleanliness, setup, and replenishment of F&B areas.
• Support events, activations, and lifestyle programming.
• Ensure public areas remain clean, inviting, and on-brand.

Skills

Guest service

Communication skills

Teamwork

Tools

PMS

POS systems

Job description

edyn is looking for a friendly, professional Front of House Assistant to join our Edinburgh hotel team. You will be the first point of contact for guests, delivering a welcoming and efficient guest experience across reception and guest services.

You’ll handle check-in/out with the PMS, assist with reservations, provide local tips, and support F&B service and lobby hosting. Previous hotel reception experience and PMS/POS familiarity are welcomed.