Guest Experience Host - Front Desk

JLL; Church Stretton; On-site; GBP 21,000 - 25,000; Full time

Job summary

JLL is seeking a Receptionist to host visitors and oversee day-to-day front desk operations in an Essex-based, on-site setting. The role involves greeting guests, managing access, answering queries, and supporting meeting room logistics in a busy corporate environment.

Ideal candidates will have at least 1 year in front-of-house roles, strong customer service, and proficiency in MS Office. A professional, proactive attitude and ability to work with security and facilities teams are essential.

Qualifications

• 1+ year of Front of House/Reception experience in corporate or hospitality environments.
• Strong customer service and communication skills.
• Good written and verbal communication with attention to detail.

Responsibilities

• Greet and host visitors professionally in the lobby and meeting spaces.
• Coordinate with security, facilities and hospitality teams as needed.
• Provide information and concierge-style support to clients and guests.
• Maintain a clean, orderly reception area and report issues promptly.
• Handle enquiries via phone, email or in person with a proactive approach.

Skills

Guest service

MS Office

Organisational skills

Telephone etiquette

Team player

Tools

MS Office

Job description

JLL is seeking a Receptionist to host visitors and oversee day-to-day front desk operations in an Essex-based, on-site setting. The role involves greeting guests, managing access, answering queries, and supporting meeting room logistics in a busy corporate environment.

Ideal candidates will have at least 1 year in front-of-house roles, strong customer service, and proficiency in MS Office. A professional, proactive attitude and ability to work with security and facilities teams are essential.