Guest Experience Host for VIP & Members

Soho House; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year

Job summary

Soho House in the United Kingdom is seeking a Host to warmly welcome members and guests, manage seating and booking systems, and support the floor team to ensure smooth service. You will greet by name, respond to inquiries, operate Opera/OpenTable, and uphold discretion with VIP guests while contributing to a collaborative, hospitality‑driven team environment.

Training is provided, and weekend and holiday shifts are common, offering opportunities to develop professionally within a globally

Qualifications

• 2–3 years’ experience in a similar host/guest service role.
• Thrive in fast-paced, high-volume environments and solve problems calmly under pressure.
• Hospitable, approachable and customer-focused with respect for colleagues.
• Flexible shifts, including weekends and holidays.
• Ability to follow directions and work both in a team and autonomously.

Responsibilities

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
• Address member concerns in real time and notify management of action items.
• Build relationships with members and guests and relay feedback to the team.
• Support floor team to prepare tables with linens, cutlery and glasses.
• Maintain knowledge of menus to advise on food, drinks, allergens and pairings.
• Resolve member complaints with hospitality and professionalism, including VIPs.
• Attend briefs, tastings and assist colleagues to drive team success.

Skills

Customer service

Hospitality

Teamwork

Problem solving

Flexibility

Attention to detail

Tools

Opera/OpenTable booking system

Job description

Soho House in the United Kingdom is seeking a Host to warmly welcome members and guests, manage seating and booking systems, and support the floor team to ensure smooth service. You will greet by name, respond to inquiries, operate Opera/OpenTable, and uphold discretion with VIP guests while contributing to a collaborative, hospitality‑driven team environment.

Training is provided, and weekend and holiday shifts are common, offering opportunities to develop professionally within a globally