Host - 180 House, Central London

Soho House; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year

Job summary

Soho House in the United Kingdom is seeking a Host to warmly welcome members and guests, manage seating and booking systems, and support the floor team to ensure smooth service. You will greet by name, respond to inquiries, operate Opera/OpenTable, and uphold discretion with VIP guests while contributing to a collaborative, hospitality‑driven team environment.

Training is provided, and weekend and holiday shifts are common, offering opportunities to develop professionally within a globally

Qualifications

• 2–3 years’ experience in a similar host/guest service role.
• Thrive in fast-paced, high-volume environments and solve problems calmly under pressure.
• Hospitable, approachable and customer-focused with respect for colleagues.
• Flexible shifts, including weekends and holidays.
• Ability to follow directions and work both in a team and autonomously.

Responsibilities

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
• Address member concerns in real time and notify management of action items.
• Build relationships with members and guests and relay feedback to the team.
• Support floor team to prepare tables with linens, cutlery and glasses.
• Maintain knowledge of menus to advise on food, drinks, allergens and pairings.
• Resolve member complaints with hospitality and professionalism, including VIPs.
• Attend briefs, tastings and assist colleagues to drive team success.

Skills

Customer service

Hospitality

Teamwork

Problem solving

Flexibility

Attention to detail

Tools

Opera/OpenTable booking system

Job description

The Role…

At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking.

Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
• In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
• Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team.
• Support floor team to prepare tables by setting up linens, cutlery and glasses.
• Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
• Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

What we are looking for...

• 2 - 3 years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15.50£15.50 GBP