Guest Experience Host – Flexible Part-Time (Cardiff)

EASYHOTEL.COM; Cardiff; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

Staff discount on hotel stay

Pension

Life Assurance

Eye Test Vouchers

Bike to work scheme

Training and development opportunities

Employee Assistance Programme

Job summary

easyHotel Cardiff is seeking a friendly Team Member to join on a part-time, permanent basis. The successful candidate will help ensure guests have a great experience, support daily operations, and be the first point of contact for guest needs.

This role involves handling guest queries and complaints, inspecting rooms, and coordinating with maintenance or housekeeping. A positive guest experience is essential to achieve strong guest reviews and brand standards.

Responsibilities

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Tools

Apaleo booking system

Job description

easyHotel Cardiff is seeking a friendly Team Member to join on a part-time, permanent basis. The successful candidate will help ensure guests have a great experience, support daily operations, and be the first point of contact for guest needs.

This role involves handling guest queries and complaints, inspecting rooms, and coordinating with maintenance or housekeeping. A positive guest experience is essential to achieve strong guest reviews and brand standards.