Night Guest Experience Host - Part-Time, Cardiff

easyHotel; Cardiff; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive salary

Bonus

Global career growth

Eye Test Vouchers

Bike to work

Life Assurance

Staff discount

Social events

Pension

Training & development

Employee Assistance

Job summary

easyHotel is recruiting a dedicated Team Member for its Cardiff hotel on a part-time, permanent basis. The role is to help ensure guests have a great experience during their stay, working with a friendly, international team.

Responsibilities include welcoming guests, handling queries and complaints, assisting with day-to-day operations, inspecting rooms, and coordinating with maintenance or housekeeping as needed. A competitive hourly rate is offered with bonus opportunities.

Responsibilities

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Job description

easyHotel is recruiting a dedicated Team Member for its Cardiff hotel on a part-time, permanent basis. The role is to help ensure guests have a great experience during their stay, working with a friendly, international team.

Responsibilities include welcoming guests, handling queries and complaints, assisting with day-to-day operations, inspecting rooms, and coordinating with maintenance or housekeeping as needed. A competitive hourly rate is offered with bonus opportunities.