Reception Team Member

AccorHotel; Portsmouth; On-site; GBP 20,000 - 23,000; Full time

Job summary

Accor, at Ibis Budget Portsmouth, invites you to join a welcoming front office team. You will be responsible for guest registration, check-in/out, and providing accurate information while delivering friendly service in a fast-paced hotel environment.

Flexibility in working patterns is preferred, with opportunities to develop in hospitality roles across our properties. Prior experience is helpful but not essential, and you will play a key role in ensuring guest satisfaction throughout their stay.

Qualifications

• Ability to multitask.
• Ability to cope well under pressure and interact with patience and compassion.

Responsibilities

• Provide efficient guest registration, check-in and check-out services.
• Maintain accurate guest accounts and information.
• Handle guest requests promptly, courteously and efficiently.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally and transfer as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Manage reservations with accuracy and efficiency.

Skills

Multitasking

Under pressure

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

We are looking for a highly motivated team member to join our incredible team at Ibis Budget Portsmouth.

Being fully flexible with working patterns, is this the role for you? Being part of a fast paced environment where there is always a buzz. Ideally having had reception/hotel experience is great, however, not essential. We look forward to hearing from you

Duties include but are not limited to:

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Ensure secure handling of room keys, guest data, and credit card transactions.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and expand issues to the Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Qualifications

Skills include but are not limited to:

• Ability to multitask
• Ability to cope well under pressure and interact with patience and compassion

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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