Reception Team Member

Accor; Portsmouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

Accor's Ibis Budget Portsmouth is seeking a friendly and motivated front desk team member to manage guest registration, check-in/out, and information services in a fast-paced environment.

Experience in reception is welcomed but not essential; strong communication and multitasking skills are valued. This on-site role offers opportunities for development within the Accor Heartist culture.

Qualifications

• Customer service experience and a courteous, professional demeanour.
• Strong multitasking abilities and the ability to prioritise tasks effectively.
• Excellent communication skills, both verbal and written, with a can-do attitude.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly and courteously throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally and transfer as needed.
• Follow security procedures to protect guest confidentiality and safety.
• Manage reservations accurately and efficiently.
• Maximise sales opportunities through proactive guest interactions.
• Keep documentation of guest messages and internal communications up to date.
• Update guest and hotel accounts with all charges.
• Assist Food & Beverage departments when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Elevate guest concerns to the Manager on Duty when necessary.
• Strive for total customer satisfaction through proactive service.

Skills

Customer Service

Multitasking

Excellent communication

Teamwork

Under pressure & patience

Administration

Computer skills

Job description

Company Description

passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We are looking for a highly motivated team member to join our incredible team at Ibis Budget Portsmouth. Being fully flexible with working patterns, is this the role for you? Being part of a fast paced environment where there is always a buzz. Ideally having had reception/hotel experience is great, however, not essential. We look forward to hearing from you

Duties Include But Are Not Limited To

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Ensure secure handling of room keys, guest data, and credit card transactions.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Qualifications

Skills include but are not limited to:

• Customer Service skills
• Ability to multitask
• Excellent communication skills
• Team working skills
• Ability to cope well under pressure and interact with patience and compassion
• Administration skills
• Computer skills

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.