Guest Experience Host – Farm Shop & Café

Daylesford Organic; Moreton-in-Marsh; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Discounts on lunch 50% off

30% off products in-store

30% off restaurant meals

Wellbeing support

Private medical insurance

Pension plan

Volunteer day

Life assurance

Enhanced holiday pay

Job summary

Daylesford Organic is seeking a friendly, organised Host for our Farm Shop team in the Cotswolds. This guest-facing role blends warm welcomes with practical support across shop and restaurant areas, acting as a central contact for customers and assisting with bookings or waitlists.

The role suits someone who loves food, farming and sustainable living, and enjoys a lively work environment. Hours are 32-40 per week, with breakfast and lunch service; evening shifts for private events only.

Qualifications

• Previous experience in hospitality, retail or customer-facing roles preferred.
• Confident, friendly communication style with a natural ability to put people at ease.
• Strong organisational skills and the ability to juggle priorities in a busy environment.
• A customer first mindset with attention to detail.
• Ability to remain calm and positive during high footfall periods.
• Genuine interest in food, farming, sustainability and the Daylesford ethos.
• Team player with a flexible and proactive approach.

Responsibilities

• This is a highly guest facing role, combining warm welcomes with practical support across the shop and restaurant areas.
• You will act as a central point of contact for customers, helping manage footfall during busy periods, supporting bookings or waitlists where applicable.
• Work closely with retail and restaurant teams to ensure a smooth and enjoyable customer journey.

Skills

Hospitality experience

Retail experience

Confident communication

Organisational skills

Customer-first mindset

Calm under pressure

Interest in food and sustainability

Job description

Daylesford Organic is seeking a friendly, organised Host for our Farm Shop team in the Cotswolds. This guest-facing role blends warm welcomes with practical support across shop and restaurant areas, acting as a central contact for customers and assisting with bookings or waitlists.

The role suits someone who loves food, farming and sustainable living, and enjoys a lively work environment. Hours are 32-40 per week, with breakfast and lunch service; evening shifts for private events only.