Member Experience Concierge

The Club Company; Hildenborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health club access and discounts

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day after one year

Meal discounts 70% on duty

Retail discounts 25%

Spa treatment discounts 25%

Uniform provided

Cycle to Work scheme

Employee Assistance Programme

Job summary

The Club Company is seeking a friendly Receptionist to welcome members and guests, greet visitors, answer calls, and ensure the reception area is tidy and well-presented. You will assist with member registrations, sign-ins, and scheduling, while handling payments and day-to-day front of house tasks.

Ideal candidates will have GCSE qualifications and experience in service roles. The role requires availability across a 7-day week with varied shift patterns, including evenings for functions, and

Qualifications

• GCSE qualification.
• Experience in a service-oriented position desirable.

Responsibilities

• Welcome members and guests as the first point of contact.
• Answer incoming calls and direct to the appropriate team members.
• Assist with member registrations and sign-ins, and schedule appointments.
• Handle payments and charges for services and maintain front desk records.

Skills

Customer service

Education

GCSE

Job description

The Club Company is seeking a friendly Receptionist to welcome members and guests, greet visitors, answer calls, and ensure the reception area is tidy and well-presented. You will assist with member registrations, sign-ins, and scheduling, while handling payments and day-to-day front of house tasks.

Ideal candidates will have GCSE qualifications and experience in service roles. The role requires availability across a 7-day week with varied shift patterns, including evenings for functions, and