Guest Experience Host - Premium Padel Club

Frasers Group; Stratton St. Margaret; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Complimentary or discounted courtアクセス

Employee discounts on products and ser

Training and career development

Being part of a fast-growing sport

Résumé du poste

Slazenger Padel Clubs is seeking a Front of House Host to be the face of the club, delivering a warm, professional welcome and supporting day-to-day operations. You will assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.

The role involves welcoming members and guests, handling telephone, email and in-person enquiries, processing memberships and payments, and promoting club events, coaching, retail

Qualifications

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive, proactive, and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including evenings and weekends.
• Experience within a leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.

Responsabilités

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face-to-face enquiries.
• Promote a friendly, inclusive, and engaging club environment.
• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.
• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.
• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.
• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Connaissances

Customer service

Communication

Organisational skills

Team player

Flexible working hours

Outils

Booking systems

Microsoft Office

Description du poste

Slazenger Padel Clubs is seeking a Front of House Host to be the face of the club, delivering a warm, professional welcome and supporting day-to-day operations. You will assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.

The role involves welcoming members and guests, handling telephone, email and in-person enquiries, processing memberships and payments, and promoting club events, coaching, retail