Guest Experience Front Desk Specialist (Events)

Hales Group; Yoxford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Hales Group is seeking a professional Receptionist for an established venue in Yoxford. You will be the first point of contact for guests, handle check-ins and front desk duties, and ensure a warm, efficient welcome across events and daily activity.

We require experience in reception or customer service, confident communication, strong organisation, and the ability to stay calm in a busy environment. Flexible to work early mornings, evenings and weekends on a 5-day rota.

Qualifications

• Experience in reception or customer service.
• Confident communication and a professional manner.
• Strong organisational skills and attention to detail.
• Ability to work calmly in a busy, guest facing environment.
• Flexibility to work varying shifts across 7 days.

Responsibilities

• Acting as the first point of contact for guests, visitors and callers.
• Managing check ins, enquiries and general front desk duties.
• Maintaining a tidy, organised and professional reception area.
• Providing clear, friendly and efficient customer service.
• Supporting wider administrative tasks as required.
• Working early mornings, evenings and weekends on a 5 day rota.

Skills

Reception experience

Customer service

Strong communication

Organisation

Flexible shifts

Job description

Hales Group is seeking a professional Receptionist for an established venue in Yoxford. You will be the first point of contact for guests, handle check-ins and front desk duties, and ensure a warm, efficient welcome across events and daily activity.

We require experience in reception or customer service, confident communication, strong organisation, and the ability to stay calm in a busy environment. Flexible to work early mornings, evenings and weekends on a 5-day rota.