Guest Experience Front Desk Specialist

The Rembrandt Hotel; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Wagestream – earned wages access

Birthday day off

Employee Assistance Programme

Rewards for service

Employee events

Accommodation discounts

Training & development

Job summary

The Rembrandt Hotel in London is seeking an experienced Receptionist to join our friendly Front Office team. You will be the first and last welcome for guests, delivering great service with a warm, professional manner.

Responsibilities include check-in/check-out in Opera, handling guest inquiries, coordinating with housekeeping, and promoting hotel facilities. Flexibility to work on a rota, including weekends, is required.

Qualifications

• Experience in a customer-facing role, ideally hospitality.
• Excellent written and spoken English.
• Friendly, confident with a warm manner.
• Well-presented and professional.
• Able to work on a rota including weekends.

Responsibilities

• Provide a welcoming atmosphere for guests and visitors.
• Check-in and check-out using Opera.
• Assist with guest enquiries and resolve issues promptly.
• Coordinate with Housekeeping and Maintenance for requests.
• Operate the hotel switchboard and direct calls.
• Liaise with Reservations to confirm guest requests.
• Take room reservations outside office hours.
• Promote hotel facilities and services to guests.
• Support colleagues to maintain high team morale.
• Complete training modules to enhance skills.

Skills

Customer service

Communication

English proficiency

Presentation

Initiative

Flexibility

Job description

The Rembrandt Hotel in London is seeking an experienced Receptionist to join our friendly Front Office team. You will be the first and last welcome for guests, delivering great service with a warm, professional manner.

Responsibilities include check-in/check-out in Opera, handling guest inquiries, coordinating with housekeeping, and promoting hotel facilities. Flexibility to work on a rota, including weekends, is required.