Receptionist

The Rembrandt Hotel; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Wagestream – earned wages access

Birthday day off

Employee Assistance Programme

Rewards for service

Employee events

Accommodation discounts

Training & development

Job summary

The Rembrandt Hotel in London is seeking an experienced Receptionist to join our friendly Front Office team. You will be the first and last welcome for guests, delivering great service with a warm, professional manner.

Responsibilities include check-in/check-out in Opera, handling guest inquiries, coordinating with housekeeping, and promoting hotel facilities. Flexibility to work on a rota, including weekends, is required.

Qualifications

• Experience in a customer-facing role, ideally hospitality.
• Excellent written and spoken English.
• Friendly, confident with a warm manner.
• Well-presented and professional.
• Able to work on a rota including weekends.

Responsibilities

• Provide a welcoming atmosphere for guests and visitors.
• Check-in and check-out using Opera.
• Assist with guest enquiries and resolve issues promptly.
• Coordinate with Housekeeping and Maintenance for requests.
• Operate the hotel switchboard and direct calls.
• Liaise with Reservations to confirm guest requests.
• Take room reservations outside office hours.
• Promote hotel facilities and services to guests.
• Support colleagues to maintain high team morale.
• Complete training modules to enhance skills.

Skills

Customer service

Communication

English proficiency

Presentation

Initiative

Flexibility

Job description

An excellent opportunity for an experienced Receptionist to be part of our friendly and professional Reception team.

Our Front Office team is the welcoming face of our hotel. As a Receptionist you will be responsible for creating that all important first and last impressions on our guests. Being in a customer facing role means you are a friendly, well - presented and confident individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Rembrandt's team?

At The Rembrandt, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As Receptionist you will have...

• Previous experience in a similar customer facing role, ideally in hospitality
• Excellent communications skills and the commitment to deliver great customer service with a smile.
• Excellent command of the English language both written and oral as telephone work is required
• Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner
• Lots of initiative and be able to work on your own and work well under pressure
• A positive attitude and outlook and a willingness to learn, contribute and grow.
• Flexibility to work any five out of seven days on a rota basis, early mornings, late evenings and weekends as required.

What will I be doing as Receptionist?

• Providing a welcoming and friendly atmosphere for our guests & visitors, ensuring their stay with is us memorable.
• Performing smooth check-in and check-out for guests using Opera
• Assisting with guest enquiries and requests and resolving issues or concerns; responding promptly and professionally at all times.
• Ensuring all housekeeping & maintenance requests and issues are communicated between Reception and Housekeeping or Maintenance promptly & are satisfactorily resolved.
• Operating the hotel switchboard to provide excellent communication between callers, guests and all departments.
• Liaising with reservations to ensure guest requests are dealt with efficiently
• Taking room reservations out of office hours
• Proactively selling all facilities and services available to our guests
• Working with your colleagues to ensure smooth service and high team morale
• Attending training & completing e-learning modules to improve your skills and aid your development

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.