Guest Experience Front Desk Specialist

Marriott International, Inc.; City of Westminster; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hotel and country club in City of Westminster is seeking a Guest Experience Expert Receptionist to enhance guest experiences. The role includes check-in and check-out management, answering queries, and coordinating with staff. Ideal candidates should have at least a year of similar experience, possess strong problem-solving skills, and a friendly attitude. Numerous benefits include a competitive salary, 31 days of holiday, a bonus plan, and training opportunities.

Benefits

Competitive salary

31 days holiday

Attractive bonus plan

Complimentary private medical

50% discount on food & beverage

Length of service rewards

Extensive training opportunities

Discounted room rates for friends and family

Complimentary meals on duty

Enhanced pension scheme

Cycle to work scheme

Qualifications

• Ability to stand, sit or walk for extended periods.
• Prior experience in a similar role (minimum 1 year).
• Mathematical reasoning and comprehension skills.

Responsibilities

• Process guest check-ins and assign rooms.
• Coordinate with Housekeeping for room readiness.
• Handle guest calls and questions.
• Process guest check-outs and payments.

Skills

People-oriented demeanor

Problem-solving skills

Multitasking ability

Basic computer skills

Job description

A leading hotel and country club in City of Westminster is seeking a Guest Experience Expert Receptionist to enhance guest experiences. The role includes check-in and check-out management, answering queries, and coordinating with staff. Ideal candidates should have at least a year of similar experience, possess strong problem-solving skills, and a friendly attitude. Numerous benefits include a competitive salary, 31 days of holiday, a bonus plan, and training opportunities.