Guest Experience & Front Desk Lead

Recruit Genie; Manchester; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounts on stays and dining

Referral bonuses

Additional holiday on anniversary

Meals on duty

Uniform provided

Employee assistance program

Job summary

Dakota welcomes a genuine people person to join our Reception team. You will welcome guests, manage check-in and check-out, handle reservations, and perform light housekeeping tasks as part of daily front desk duties.

As a key member of the front office, you will maintain system knowledge, support training within the department, and work closely with other teams to ensure seamless service and guest satisfaction across the property.

Qualifications

• Minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Strong administrator with ability to prioritise and work at pace.
• Hands-on approach and flexible shifts.
• Genuine people person with good communication skills.

Responsibilities

• Welcome guests and handle check-in/out, guest requests, reservations, and light housekeeping.
• Maintain knowledge of Front Office computer systems and procedures.
• Plan and deliver department training during briefings and handovers.
• Collaborate with all departments to ensure smooth guest service and assist where needed.
• Offer services to enhance guest experience (restaurant bookings, directions, room deliveries).

Skills

Hospitality experience

Excellent communicator

Client-facing

Multitasking

Tools

Property management system

Job description

Dakota welcomes a genuine people person to join our Reception team. You will welcome guests, manage check-in and check-out, handle reservations, and perform light housekeeping tasks as part of daily front desk duties.

As a key member of the front office, you will maintain system knowledge, support training within the department, and work closely with other teams to ensure seamless service and guest satisfaction across the property.