Guest Experience Concierge – Front Desk & Admin

Recruit Genie; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Referral bonuses

Meals on duty

Wellbeing program

Job summary

Dakota is seeking a Receptionist to welcome guests, manage check-ins/outs, handle reservations, and assist with requests across departments. The role requires a strong administrator with excellent communication skills and the ability to work at pace, including peak times.

A background in hospitality, including 4- or 5-star environments, is highly preferred. The successful candidate will be fully computer literate, with knowledge of a front office system; training will be provided for PMS

Qualifications

• Minimum two years working experience in hospitality
• Strong administrator with ability to prioritise and work at pace
• Experience in 4- and 5-star hotels preferred
• Great communicator and people person
• Hands-on approach, flexible shifts, available during peak times
• Fully computer literate; knowledge of a property management system desirable but training provided
• Promotes a culture of positivity and attention to detail
• Be task oriented with pride in work and around business needs

Responsibilities

• Carry out reception duties: welcome guests, check-in/out, handle ad hoc requests, make reservations, light housekeeping, guest billing
• Provide consistently high guest service according to service principles and values
• Know the Front Office computer systems comprehensively
• Collaborate with other departments to ensure excellent communication and assist as required
• Offer additional services to enhance guest experience, e.g. restaurant bookings, directions, room deliveries

Skills

Communication

Hospitality experience

Customer service

Administrative skills

Flexibility

Tools

Front Office system

Job description

Dakota is seeking a Receptionist to welcome guests, manage check-ins/outs, handle reservations, and assist with requests across departments. The role requires a strong administrator with excellent communication skills and the ability to work at pace, including peak times.

A background in hospitality, including 4- or 5-star environments, is highly preferred. The successful candidate will be fully computer literate, with knowledge of a front office system; training will be provided for PMS