Front Desk Guest Experience Host | Path to Leadership

Malmaison & Hotel du Vin; West of England; On-site; GBP 15,000 - 21,000; Full time

Job summary

Malmaison & Hotel du Vin Avon Gorge is seeking a friendly receptionist to be the face of the hotel, delivering outstanding guest service and supporting every guest experience with a warm, professional approach.

The role requires passion for hospitality, strong communication, and the ability to handle diverse guest queries to ensure a memorable stay. This is a permanent, on-site position at Avon Gorge.

Qualifications

• Friendly, passionate and energetic receptionist.
• Focus on guest satisfaction and service excellence.
• Strong inter-personal and communication skills.

Responsibilities

• Greet guests and be the face of Hotel du Vin Avon Gorge.
• Handle guest queries and provide information with warmth.
• Ensure a smooth check-in and check-out experience.
• Maintain high standards of presentation and hospitality.

Skills

Hospitality

Customer service

Communication

Job description

Malmaison & Hotel du Vin Avon Gorge is seeking a friendly receptionist to be the face of the hotel, delivering outstanding guest service and supporting every guest experience with a warm, professional approach.

The role requires passion for hospitality, strong communication, and the ability to handle diverse guest queries to ensure a memorable stay. This is a permanent, on-site position at Avon Gorge.