Mailroom & Delivery Clerk

ISS; Loughton; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Zusammenfassung

ISS is seeking a proactive Front of House/Mailroom operative for our site in Loughton, UK. You will handle incoming post and parcels, perform security checks, and support mail runs and deliveries using a site van where required.

Ideal candidates will have strong customer service experience, excellent communication, and meticulous attention to detail, with a valid UK driving licence and willingness to obtain a forklift licence funded by ISS.

Qualifikationen

• Strong customer service experience in a professional environment.
• Excellent face-to-face and telephone communication skills.
• Willingness to obtain a Forklift licence (funded).
• Must hold a full UK driving licence.

Aufgaben

• Receive and process all incoming post, parcels and courier deliveries.
• Carry out required security checks and X-ray screening of incoming items.
• Sort and distribute incoming post accurately to relevant departments.
• Scan specified correspondence into digital document management systems.
• Complete scheduled internal mail runs, including handling of sensitive documentation.
• Collect outgoing post and parcels and prepare items for dispatch using franking machines and Royal Mail services.
• Arrange and process UK and international courier shipments using DHL/FedEx.
• Support loading bay operations, including larger/heavier deliveries.

Kenntnisse

Customer service

Communication skills

Attention to detail

Integrity & discretion

Problem-solving

Full UK driving licence

Forklift licence

Jobbeschreibung

The successful candidate will receive, security-check, sort and distribute post and courier deliveries, prepare outgoing mail, and support the smooth operation of mail and delivery services., We are looking for a professional and customer-focused individual who will work as part of the Front of House/service team.

This role combines mailroom operations, customer service, goods handling, room set-ups and furniture movement, with potential responsibility for running the mailroom service for a temporary period using a site van.

Key Responsibilities

• Receive and process all incoming post, parcels and courier deliveries.
• Carry out required security checks and X-ray screening of incoming items.
• Sort and distribute incoming post accurately to relevant departments.
• Scan specified correspondence into digital document management systems.
• Complete scheduled internal mail runs, including the handling of sensitive documentation.
• Collect outgoing post and parcels and prepare items for dispatch using franking machines and Royal Mail services.
• Arrange and process UK and international courier shipments using systems such as DHL and FedEx.
• Support loading bay operations, including receiving larger, heavier and palletised deliveries.
• Strong customer service experience, ideally within a corporate, facilities, workplace or other professional environment.
• Excellent face-to-face and telephone communication skills.
• Comfortable carrying out a role involving physical mail handling, deliveries and movement of goods.
• Strong attention to detail and accuracy.
• High level of integrity and discretion when dealing with confidential or classified material.
• Proactive, practical and problem-solving approach.
• Must hold a full UK driving licence and be willing to obtain a Forklift licence (funded).

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.