Guest Experience Front Desk Agent

LGH Hotels Management Ltd; Sutton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Free meals on duty

Free parking

Wellbeing tips and support

Job summary

LGH Hotels Management Ltd is seeking a friendly Hotel Receptionist for the Holiday Inn London - Sutton. As the first point of contact, you will welcome guests, manage smooth check-ins and help guests feel at ease throughout their stay.

You will answer questions, handle reservations and calls, and share local information with a calm, professional manner. This is a frontline role that values hospitality, accuracy, and teamwork.

Qualifications

• Welcoming guests and delivering a warm, professional check-in/check-out.
• Handling guest inquiries and reservations with care.
• Excellent communication and computer skills to use the hotel's systems.

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out.
• Support guests during their stay by responding to queries and requests.
• Handle calls, emails and reservations accurately.
• Provide clear information about the hotel and local area.
• Maintain up-to-date guest information in the reservation system.
• Work with hotel colleagues to ensure a seamless guest experience.

Job description

LGH Hotels Management Ltd is seeking a friendly Hotel Receptionist for the Holiday Inn London - Sutton. As the first point of contact, you will welcome guests, manage smooth check-ins and help guests feel at ease throughout their stay.

You will answer questions, handle reservations and calls, and share local information with a calm, professional manner. This is a frontline role that values hospitality, accuracy, and teamwork.