Guest Experience & Front Desk Associate

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Discounted room rates for colleagues

Meals on duty

Pension entitlement

Job summary

Holiday Inn Express Derry is seeking a proactive Front Desk Associate to create a warm welcome for guests and manage registrations while ensuring smooth check-in/check-out, reservations, and guest services. You will support breakfast service, assist with inquiries, and handle billing accurately in a bustling hotel environment.

With 158 contemporary rooms in the heart of Derry, you will work closely with housekeeping and F&B teams to deliver a seamless guest experience.

Qualifications

• Clear and effective communication with guests and colleagues.
• Strong teamwork to ensure smooth front desk operations.
• Professional approach and appearance at all times.
• Excellent attention to detail in handling guest information and payments.
• Demonstrated customer service focus to resolve guest needs.
• Proficiency with hotel IT systems and reservation platforms.

Responsibilities

• Guest Check-In and Check-Out: Greet guests, process registrations and departures, and document guest information and payments.
• Reservation Management: Take and manage reservations via phone, email, or in person and update the system.
• Front Desk Operations: Answer calls, respond to inquiries, and provide information on hotel facilities and local attractions.
• Guest Services and Assistance: Address guest requests promptly and arrange transportation or directions as needed.
• Breakfast and Food and beverage service: Assist with bar service and running food and drinks.
• Billing and Payments: Process payments and issue accurate receipts following hotel policies.
• Communication and Coordination: Coordinate with other departments to ensure smooth operations.
• Complaint Handling: Address concerns professionally and escalate when needed.
• Safety and Security: Follow procedures to ensure guest and property safety.
• Administrative Tasks: File, record-keeping, and maintain front desk cleanliness and organization.
• Knowledge of Hotel Services: Stay informed about services and promotions.

Skills

Communication Skills

Teamwork

Professionalism

Attention to detail

Customer Service

IT Proficiency

Job description

Holiday Inn Express Derry is seeking a proactive Front Desk Associate to create a warm welcome for guests and manage registrations while ensuring smooth check-in/check-out, reservations, and guest services. You will support breakfast service, assist with inquiries, and handle billing accurately in a bustling hotel environment.

With 158 contemporary rooms in the heart of Derry, you will work closely with housekeeping and F&B teams to deliver a seamless guest experience.