Guest Experience & F&B Assistant

Holiday Inn Express Stansted Airport; Bentfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts across retail, restaurants,

Family and Friends discounts in hotels

International Travel at Employee Rate

Parking on site for free

Meals for free on shift

Progression opportunities across theUK

Uniform provided

Flexible working hours

Job summary

Kew Green Hotels is seeking a dedicated Food & Beverage Assistant to deliver outstanding guest service at our Stansted Airport location. You will engage with guests, upsell where appropriate and uphold the highest standards of cleanliness and safety throughout shifts.

You’ll use hotel technology to streamline service, build rapport with guests, and adapt to varying guest needs. A friendly, proactive attitude and reliable team member is essential.

Qualifications

• Incredible customer service abilities and confidence to anticipate and deliver on guests needs.
• Enjoy using tech to make guest experiences smoother and more seamless.
• Excellent interpersonal and communication skills with guests and colleagues.
• Detail-oriented and able to maintain high standards under pressure.
• Self-motivated, reliable and able to work hard with a friendly, FUN attitude.

Responsibilities

• Ensure guests experience an outstanding level of service throughout their stay.
• Maintain high standards of cleanliness for a safe visit.
• Engage with guests, build relationships and assess needs to tailor service.
• Upsell and make recommendations to enhance guest experiences.
• Respond promptly to guest feedback and turn around negative experiences.
• Keep up to date with hotel facilities, promotions and local market to assist guests.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Self-motivated

Flexibility

Tech friendly

Positive attitude

Tools

POS/tech systems

Job description

Kew Green Hotels is seeking a dedicated Food & Beverage Assistant to deliver outstanding guest service at our Stansted Airport location. You will engage with guests, upsell where appropriate and uphold the highest standards of cleanliness and safety throughout shifts.

You’ll use hotel technology to streamline service, build rapport with guests, and adapt to varying guest needs. A friendly, proactive attitude and reliable team member is essential.