Guest Experience & Room Bookings Lead

University of Southampton Students Union; Southampton; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Salary

Holiday entitlement

Pension

Travel perks

Job summary

The University of Southampton Students' Union (SUSU) in Southampton is seeking a Front of House Coordinator to lead the day-to-day delivery of SUSU's reception service, manage room and event bookings, and oversee Safety Bus and minibus operations, ensuring a welcoming, efficient service for students, staff and visitors.

You will supervise staff, coordinate rotas, and refine procedures while collaborating with internal teams and external partners.

Qualifications

• Experience delivering excellent customer service and coordinating room bookings, events, or activities.
• Experience supervising staff, managing rotas, and developing efficient systems to support service delivery.
• Knowledge of basic financial processes, including quotes, invoicing and timesheets, alongside an understanding of health and safety, equality, diversity and inclusion, and sustainability.
• As a confident communicator and proactive problem-solver, you will be comfortable managing competing priorities, working independently and identifying opportunities to improve services and enhance the customer experience.
• You will have the flexibility to work across our operating hours, including early mornings, evenings and weekends.
• Most importantly, you will share our commitment to providing an excellent experience for students, staff, and visitors, and delivering high-quality services across the Students' Union.

Responsibilities

• Lead day-to-day delivery of reception, room bookings, and Safety Bus/minibus operations.
• Supervise and develop staff, coordinate rotas and operational cover, maintain effective systems and procedures.
• Work closely with internal teams, students, customers and external partners to provide a welcoming, efficient and high-quality service.

Job description

The University of Southampton Students' Union (SUSU) in Southampton is seeking a Front of House Coordinator to lead the day-to-day delivery of SUSU's reception service, manage room and event bookings, and oversee Safety Bus and minibus operations, ensuring a welcoming, efficient service for students, staff and visitors.

You will supervise staff, coordinate rotas, and refine procedures while collaborating with internal teams and external partners.