Front of House & Events Supervisor

University of Southampton Students' Union; Southampton; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Pension 10%

Travel perks: UniLink/Blue Star

Cycle-to-Work scheme

Holiday entitlement 24 days + closure

Job summary

University of Southampton Students' Union (SUSU) is seeking a Front of House Coordinator to lead reception, room and event bookings, and Safety Bus/minibus operations. You will supervise staff, coordinate rotas, and maintain efficient systems to deliver a welcoming, high-quality service.

The role requires experience in senior admin/front-of-house roles, strong customer service, and the ability to manage multiple priorities across flexible hours. SUSU values diversity and student-focused service.

Qualifications

• Experience in a senior administrative, business support or front-of-house role.
• Experience supervising staff, managing rotas and developing efficient systems.
• Knowledge of basic financial processes (quotes, invoicing, timesheets) and understanding of health and safety, equality, diversity and inclusion, and sustainability.
• Confident communicator and proactive problem-solver with ability to manage competing priorities and work independently.
• Flexibility to work across operating hours, including early mornings, evenings and weekends.

Responsibilities

• Lead day-to-day delivery of SUSU’s reception service, room and event bookings, and Safety Bus/minibus operations.
• Supervise and develop staff, coordinate rotas and operational cover.
• Maintain effective systems and procedures; work with internal teams, students, customers and external partners.
• Deliver a welcoming, efficient and high-quality service.

Skills

Customer service

Staff supervision

Rotas management

Front-of-house operations

Health and safety

Budget awareness

Communication

Problem-solving

Flexibility

Job description

University of Southampton Students' Union (SUSU) is seeking a Front of House Coordinator to lead reception, room and event bookings, and Safety Bus/minibus operations. You will supervise staff, coordinate rotas, and maintain efficient systems to deliver a welcoming, high-quality service.

The role requires experience in senior admin/front-of-house roles, strong customer service, and the ability to manage multiple priorities across flexible hours. SUSU values diversity and student-focused service.