Guest Experience Duty Manager — Front Desk Leader

Apex Hotels; Bath; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Training from day one

Employee events

Gym access

Restaurant discounts

Life Assurance

Cycle to Work

Wellbeing app access

Referral bonus

Job summary

Apex Hotels in Bath is seeking a proactive Duty Manager to lead the front desk team and ensure memorable guest experiences across all touchpoints. You will coordinate reception and porter teams, drive high service standards, and maintain a safe, welcoming environment for guests throughout their stay.

Join us to mentor colleagues, uphold brand standards, and proactively manage guest needs and operational challenges.

Qualifications

• Hotel front office experience or supervisory/management level.
• Strong customer service mindset and communication skills.
• Ability to coach, develop and lead a team.

Responsibilities

• Be present in lobby during peak times to support the team.
• Lead reception and porters to deliver excellent arrivals/departures.
• Monitor safety and security for guests and staff; report issues.
• Act on guest feedback and update guest profiles.
• Ensure pre- and post-stay communications reach guests.
• Maintain records and communications for traceability.
• Support onboarding, training, and development of team members.
• Maintain brand standards across public hotel areas.

Skills

Front office leadership

Guest service

Team coaching

Problem solving

Multi-tasking

Communication skills

Emergency handling

Job description

Apex Hotels in Bath is seeking a proactive Duty Manager to lead the front desk team and ensure memorable guest experiences across all touchpoints. You will coordinate reception and porter teams, drive high service standards, and maintain a safe, welcoming environment for guests throughout their stay.

Join us to mentor colleagues, uphold brand standards, and proactively manage guest needs and operational challenges.