Guest Experience Leader - Hotel Operations

Aimbridge; Bedford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Stream pay and savings

Employee assistance programme

Uncapped incentives

Staff meals on duty

Free staff parking

Staff training and development

Job summary

Aimbridge Hospitality EMEA is seeking a Duty Manager to lead hotel teams and uphold our high standards of guest service. You will oversee shift operations, resolve guest issues, and ensure the cleanliness and maintenance of rooms and public spaces across the property.

The role requires established experience in hotel operations with strong leadership, communication, and customer service skills, plus proficiency with hotel software and systems. Five years in a hotel setting is required.

Qualifications

• Experience and good understanding of hotel operations including reservations, check-in and check-out procedures, and customer service.
• Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
• Strong leadership and organisational skills to motivate staff, set goals, delegate tasks, and monitor performance.
• Good understanding of hotel software and systems.
• Five years experience in a hotel setting.

Responsibilities

• Oversee shift operations and ensure guests receive exceptional service throughout their stay.
• Handle guest complaints and maintain positive relationships with guests.
• Ensure cleanliness and maintenance of guest rooms and common areas.
• Develop and implement guest service policies and procedures.

Job description

Aimbridge Hospitality EMEA is seeking a Duty Manager to lead hotel teams and uphold our high standards of guest service. You will oversee shift operations, resolve guest issues, and ensure the cleanliness and maintenance of rooms and public spaces across the property.

The role requires established experience in hotel operations with strong leadership, communication, and customer service skills, plus proficiency with hotel software and systems. Five years in a hotel setting is required.