Guest Experience Ambassador – Front Desk

DoubleTree by Hilton Bath; Bath; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Worldwide employee discounts

Hotel discounts across Axiom Hotels

28 days holiday increasing with tenure

Employee Assistance Line

Wagestream access

Referral bonus program

Free meals on shift

Job summary

DoubleTree by Hilton Bath is recruiting a Receptionist to welcome guests and support a busy front desk in a premier Bath hotel.

Reporting to the Front Office Manager, you will greet guests warmly, handle inquiries, assist with check-ins/check-outs and maintain service standards in a fast-paced environment. Flexible hours and opportunities for development are offered.

Join a truly talented team with great benefits and training to progress within Hilton and our Axiom Hospitality network.

Responsibilities

• To greet guests in a warm, friendly manner and be a true ambassador for excellent service.
• To handle guest requests and queries efficiently, face-to-face or over the telephone.
• To support the front desk team in a busy, fast-paced environment.

Job description

DoubleTree by Hilton Bath is recruiting a Receptionist to welcome guests and support a busy front desk in a premier Bath hotel.

Reporting to the Front Office Manager, you will greet guests warmly, handle inquiries, assist with check-ins/check-outs and maintain service standards in a fast-paced environment. Flexible hours and opportunities for development are offered.

Join a truly talented team with great benefits and training to progress within Hilton and our Axiom Hospitality network.