Guest Experience Data Analyst

Consortium; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Consortium is seeking a Guest Experience Analyst to measure and evaluate guest experience performance across our corporate office and hotel operations. You will oversee guest feedback platforms, scorecards, audits and case reporting, providing accurate insights that help identify trends and support business improvement initiatives.

You will ensure data accuracy, integrity and compliance with governance standards while collaborating with teams to drive enhancements in guest service and reporting

Qualifications

• Experience analysing guest data and metrics to drive improvements.
• Ability to translate data into clear actionable insights.
• Strong communication with cross-functional teams.

Responsibilities

• Measure and evaluate guest experience performance across the business.
• Oversee guest feedback platforms and scoring dashboards.
• Audit reporting, case reporting and governance of data quality.

Skills

Data analysis

KPI measurement

Reporting

Stakeholder management

Tools

Excel

Job description

Consortium is seeking a Guest Experience Analyst to measure and evaluate guest experience performance across our corporate office and hotel operations. You will oversee guest feedback platforms, scorecards, audits and case reporting, providing accurate insights that help identify trends and support business improvement initiatives.

You will ensure data accuracy, integrity and compliance with governance standards while collaborating with teams to drive enhancements in guest service and reporting