Guest Experience Insights Analyst (Remote Fridays)

Dorchester Collection; Greater London; Híbrido; GBP 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free stays

Dining discount

Professional development

Social events

Referral bonus

Annual leave 20 days

Lunch card

Loans for transport and bike

Discount platform access

Dry cleaning

Descripción de la vacante

Dorchester Collection is seeking a Guest Experience Analyst to measure and improve guest experience across our portfolio. You will manage feedback platforms, scorecards, audits and reporting to deliver meaningful insights that drive improvement across the hotels.

Based at our Knightsbridge corporate office with hybrid working options, you’ll contribute to a culture of data-driven decision making, maintain data integrity, and support governance of reporting standards.

Formación

• Measuring and evaluating guest experience performance across the business.
• Oversee guest feedback platforms, scorecards, audit and case reporting.
• Deliver accurate insights to identify trends and inform priorities.
• Ensure data quality and governance in guest experience data.

Responsabilidades

• Measure and evaluate guest experience performance across the business.
• Oversee feedback platforms, scorecards and reporting.
• Deliver insights to identify trends and priorities.
• Ensure data quality and governance of guest data.

Conocimientos

Business analysis

Data storytelling

Customer service

Presentation skills

English proficiency

CRM software

Reporting platforms

Herramientas

CRM software

Reporting platforms

Descripción del empleo

Dorchester Collection is seeking a Guest Experience Analyst to measure and improve guest experience across our portfolio. You will manage feedback platforms, scorecards, audits and reporting to deliver meaningful insights that drive improvement across the hotels.

Based at our Knightsbridge corporate office with hybrid working options, you’ll contribute to a culture of data-driven decision making, maintain data integrity, and support governance of reporting standards.