Customer Experience Quality Analyst — Hybrid & Bonus Eligible

Travelodge; Thame; Hybrid; GBP 20.000 - 33.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Pension scheme

Hybrid working

Hotel discounts

Holiday allowance

Zusammenfassung

Travelodge is seeking a Quality Analyst to help our Customer Services and Complaints teams maintain high standards. You’ll review customer interactions across channels, provide constructive feedback, and help colleagues improve outcomes for customers.

You’ll work closely with the Quality Assurance Manager and teams to turn findings into practical improvements, while assessing AI-powered interactions to ensure quality remains high across all touchpoints.

Qualifikationen

• Experience in Customer Services, Complaints, Quality Assurance or a contact centre.
• Strong attention to detail and a passion for great customer experiences.
• Familiarity with quality management systems is advantageous.

Aufgaben

• Review customer interactions across channels and provide objective feedback.
• Identify trends and pain points to drive improvements.
• Share best practices and recognise excellent service examples.
• Assess AI-powered interactions to ensure consistent quality.

Kenntnisse

Analytical

Strong communicator

Attention to detail

Tools

Salesforce

Sprinklr

Jobbeschreibung

Travelodge is seeking a Quality Analyst to help our Customer Services and Complaints teams maintain high standards. You’ll review customer interactions across channels, provide constructive feedback, and help colleagues improve outcomes for customers.

You’ll work closely with the Quality Assurance Manager and teams to turn findings into practical improvements, while assessing AI-powered interactions to ensure quality remains high across all touchpoints.