2026-6637 - Guest Experience Analyst

Consortium; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Consortium is seeking a Guest Experience Analyst to measure and evaluate guest experience performance across our corporate office and hotel operations. You will oversee guest feedback platforms, scorecards, audits and case reporting, providing accurate insights that help identify trends and support business improvement initiatives.

You will ensure data accuracy, integrity and compliance with governance standards while collaborating with teams to drive enhancements in guest service and reporting

Qualifications

• Experience analysing guest data and metrics to drive improvements.
• Ability to translate data into clear actionable insights.
• Strong communication with cross-functional teams.

Responsibilities

• Measure and evaluate guest experience performance across the business.
• Oversee guest feedback platforms and scoring dashboards.
• Audit reporting, case reporting and governance of data quality.

Skills

Data analysis

KPI measurement

Reporting

Stakeholder management

Tools

Excel

Job description

Job Location

3rd Floor, 1 Knightsbridge, London SW1X 7XS, UK

Location: 3rd Floor, 1 Knightsbridge, London SW1X 7XS, UK

Job Type: Permanent

Highlighted points for this job

Permanent position in Corporate Office/Guest Experience

Role involves measuring and evaluating guest experience performance

Opportunity to contribute to business improvement initiatives

Location: 3rd Floor, 1 Knightsbridge, London

Office hours: Monday to Friday, 9:00am to 5:30pm (with remote option on Fridays)

Division & Department : Corporate Office/Guest Experience
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Analyst you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
You’ll love what you do and take pride in delighting our guests: You will be responsible for measuring and evaluating guest experience performance across the business to ensure our guests receive nothing but the best experience. You’ll also oversee guest feedback platforms, performance scorecards, audit and case reporting, and the delivery of accurate, meaningful insights that help identify trends, inform priorities and support business improvement initiatives. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Analyst you’ll have the opportunity to bring these to life and continue to create our legacy. You will also be responsible for ensuring the accuracy, consistency and integrity of guest experience data. Identifying and resolving data quality issues and supporting the development of reporting standards and governance processes. The items shared are the essence of a day in the life of a Guest Experience Analyst, but we’ll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge (Working from home on Fridays)
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London