Customer Service Projects & Data Specialist

Travelodge Group; Thame; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Contributory pension

Hybrid working 60% in office

Hotel discount

25 days holiday + bank holidays

Job summary

Travelodge Group is seeking a Customer Service Projects & Data Coordinator to enhance customer services for guests and colleagues by analysing performance and supporting improvement projects that turn ideas into real changes.

Working with the Customer Service Projects and Data Manager, you’ll manage operational reporting, performance analysis, pilots and continuous improvement across Customer Services and Complaints, using data and feedback to drive practical outcomes for a better guest

Qualifications

• Strong Customer Services or operational experience.
• Ability to analyse performance and spot trends with data.
• Organised, analytical and able to communicate with colleagues at all levels.

Responsibilities

• Handle operational reporting and performance analysis for Customer Services and Complaints.
• Support pilots, trials and continuous improvement projects from idea to implementation.
• Work with frontline colleagues to test ideas and gather feedback, turning insight into action.
• Use data to understand what’s working and where improvements are needed.

Skills

Customer service

Data analysis

Operational improvement

Problem solving

Tools

Salesforce

Excel

Google Sheets

Job description

Travelodge Group is seeking a Customer Service Projects & Data Coordinator to enhance customer services for guests and colleagues by analysing performance and supporting improvement projects that turn ideas into real changes.

Working with the Customer Service Projects and Data Manager, you’ll manage operational reporting, performance analysis, pilots and continuous improvement across Customer Services and Complaints, using data and feedback to drive practical outcomes for a better guest