Guest Experience Crew Member | Flexible Shifts & Perks

Rank Group; England; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive salary + amazing perks

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Paid breaks

Job summary

Rank Group is seeking a friendly Team Member to be the welcoming face of our venue. You will deliver great service across several areas, including slots, bar, cooking, book sales and reception.

You must be fully flexible, available to work evenings and weekends, and prepared to move between service areas to meet customer and business needs. You’ll follow service standards, assist colleagues, and escalate issues promptly.

Qualifications

• Excellent customer-service mindset and friendly approach.
• Willingness to work evenings and weekends.
• Ability to move between different service areas as needed.
• Strong communication and teamwork across shifts.

Responsibilities

• Greet and assist customers to create a welcoming atmosphere.
• Provide service across venues such as slots, bar, cooking, book sales and reception.
• Maintain venue standards: clear tables, tidy service areas, and smooth handovers.
• Support game-related inquiries and maintain a positive, engaging environment.

Skills

Customer service

Flexible schedule

Teamwork

Attention to detail

Job description

Rank Group is seeking a friendly Team Member to be the welcoming face of our venue. You will deliver great service across several areas, including slots, bar, cooking, book sales and reception.

You must be fully flexible, available to work evenings and weekends, and prepared to move between service areas to meet customer and business needs. You’ll follow service standards, assist colleagues, and escalate issues promptly.