Guest Experience Specialist | Flexible Shifts & Training

Genting Casino; Bournemouth; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers and more

Life assurance

Employee assistance programme

Job summary

Genting Casinos Bournemouth is seeking Hospitality Team Members to deliver excellent customer service in the bars and restaurants, while ensuring compliance with company procedures and health and safety regulations.

You will handle till operations, assist in food and drink service, and maintain high standards of presentation and hygiene throughout shifts, including nights and weekends.

Qualifications

• Strong customer service skills and friendly demeanor.
• Experience with till/cash handling and point-of-sale systems.
• Able to work as part of a team in a busy environment.
• Willingness to work varied shifts including nights and weekends.

Responsibilities

• Provide excellent customer care in bars and restaurants.
• Operate tills and handle cash accurately.
• Prepare and serve food and drinks to a high standard.
• Clear tables and ensure watertight hygiene and presentation.

Skills

Customer service

Cash handling

Team player

Shift flexibility

Job description

Genting Casinos Bournemouth is seeking Hospitality Team Members to deliver excellent customer service in the bars and restaurants, while ensuring compliance with company procedures and health and safety regulations.

You will handle till operations, assist in food and drink service, and maintain high standards of presentation and hygiene throughout shifts, including nights and weekends.