Guest Experience Coordinator - Restaurant Front Desk

Cosmo; East Midlands; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Career growth opportunities

Supportive work environment

Zusammenfassung

Cosmo Authentic World Kitchen in the United Kingdom is seeking a friendly Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers, and support the front-of-house team to ensure an excellent first impression.

In this role you will answer calls, handle bookings, maintain a welcoming reception area, and assist guests with their needs. A proactive, professional attitude is essential in a fast-paced environment.

Qualifikationen

• Previous experience in receptionist or customer service role, preferably in a restaurant or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to manage reservations, phone inquiries, and guest requests in a professional manner.
• Organizational skills to manage multiple bookings and ensure smooth service.
• Proficiency with reservation systems and basic office software.

Aufgaben

• Greet guests warmly and welcome them in a friendly and professional manner.
• Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
• Answer phone calls, take reservations, and respond to customer inquiries.
• Maintain a clean and organized reception area.
• Assist guests with their needs, including guiding them to their tables and addressing special requests.
• Process guest check-ins and ensure all necessary information is recorded.
• Handle customer complaints or concerns promptly and professionally.
• Assist the front-of-house team with administrative tasks as needed.

Kenntnisse

Interpersonal skills

Communication skills

Organizational skills

Reservation handling

Tools

Reservation systems

Jobbeschreibung

Cosmo Authentic World Kitchen in the United Kingdom is seeking a friendly Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers, and support the front-of-house team to ensure an excellent first impression.

In this role you will answer calls, handle bookings, maintain a welcoming reception area, and assist guests with their needs. A proactive, professional attitude is essential in a fast-paced environment.