Guest Experience Coordinator - Front Office

art'otel; Greater London; On-site; GBP 41,328,000 - 52,349,000; Full time

Benefits offered by this job

30 days holiday

Discounted hotel rates in Europe

F&B discounts

Two free meals per day

Wagestream access

Refer a friend bonus

Company pension

Training & development

Gym discounts

Ride to Work

Staff events

Job summary

Art’otel Hoxton invites a Front Office Coordinator to join our vibrant team in London. You will support the Front Office with arrivals, stays and departures, coordinating guest rooms and liaising with Housekeeping and Engineering to ensure a seamless guest experience.

Excellent English communication, strong interpersonal skills and prior receptionist/rooms controller exposure are essential. Join a dynamic hotel culture that values creativity and hospitality.

Qualifications

• Hospitality experience preferred.
• Reception/Front Desk experience is a plus.
• Strong command of English and professional communication.

Responsibilities

• Provide support to Front Office by handling administrative duties for arrivals, stays and departures.
• Coordinate guest room assignments per requests and preferences.
• Communicate between Housekeeping, Front Office and Engineering to ensure timely room allocation.
• Assist pre-registration/check-in for arriving groups and manage payment compliance.
• Maintain PMS updates and contribute to smooth guest departures.

Skills

Interpersonal skills

English communication

Customer service

Microsoft Office

Opera PMS

Tools

Opera PMS

Job description

Art’otel Hoxton invites a Front Office Coordinator to join our vibrant team in London. You will support the Front Office with arrivals, stays and departures, coordinating guest rooms and liaising with Housekeeping and Engineering to ensure a seamless guest experience.

Excellent English communication, strong interpersonal skills and prior receptionist/rooms controller exposure are essential. Join a dynamic hotel culture that values creativity and hospitality.