Front Office Coordinator

art'otel; Greater London; On-site; GBP 41,328,000 - 52,349,000; Full time

Benefits offered by this job

30 days holiday

Discounted hotel rates in Europe

F&B discounts

Two free meals per day

Wagestream access

Refer a friend bonus

Company pension

Training & development

Gym discounts

Ride to Work

Staff events

Job summary

Art’otel Hoxton invites a Front Office Coordinator to join our vibrant team in London. You will support the Front Office with arrivals, stays and departures, coordinating guest rooms and liaising with Housekeeping and Engineering to ensure a seamless guest experience.

Excellent English communication, strong interpersonal skills and prior receptionist/rooms controller exposure are essential. Join a dynamic hotel culture that values creativity and hospitality.

Qualifications

• Hospitality experience preferred.
• Reception/Front Desk experience is a plus.
• Strong command of English and professional communication.

Responsibilities

• Provide support to Front Office by handling administrative duties for arrivals, stays and departures.
• Coordinate guest room assignments per requests and preferences.
• Communicate between Housekeeping, Front Office and Engineering to ensure timely room allocation.
• Assist pre-registration/check-in for arriving groups and manage payment compliance.
• Maintain PMS updates and contribute to smooth guest departures.

Skills

Interpersonal skills

English communication

Customer service

Microsoft Office

Opera PMS

Tools

Opera PMS

Job description

We are recruiting for a Front Office Coordinator for one of the Coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident is about to hit the scene. The 26-floor Art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.

As our Front Office Coordinator, you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay and departure of our external, internal and VIP guests and their queries.

As Our Front Office Coordinator, You Will Receive

• £14.85 per hour plus incentive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As a Master of your Craft, you will…

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills (via written correspondence, phone and face-to-face)
• Assign guest rooms according to guest requests and preferences wherever possible
• Communicate and coordinate between Housekeeping, Front Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
• Coordinate the pre-registration/check-in of arriving groups
• Assign rooms in order to maximise rooms revenue on a daily basis
• Be a role model within the department, assisting the team to perform their role when required
• Complete tasks relevant but not limited to the guest cycle (e.g. administrative duties related to updating the PMS, check-in, stay, check-out and payment compliance)
• Ensure the business continuity and the guest’s relationship with the hotel is intact upon departure
• Be organised and able to work well under pressure
• Be proficient in Microsoft Office and have excellent knowledge of Opera
• Have previous experience as a Receptionist or Rooms Controller.

If you share passion for art, culture and hospitality, Art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.