Front Office Coordinator

PPHE Hotel Group; Greater London; On-site; GBP 42,706,000 - 57,859,000; Full time

Benefits offered by this job

Hotel rate discounts

F&B discounts

30 days holiday

Wagestream access

Refer-a-friend bonus

Wellness benefits

Cycle to work

Discount hub

Dry cleaning

Staff events

Job summary

art’otel London Hoxton in London is seeking a Front Office Coordinator to support arrival, stay and departure needs of guests, including VIPs, while delivering warm, professional service. You will coordinate pre-registration, room assignments, and communications between Housekeeping, Front Office and Engineering, ensure PMS updates, and maintain guest relationships with a calm, organized approach.

Previous experience as a Receptionist or Rooms Controller is preferred, fluent English required,

Qualifications

• Previous experience in a front desk, reception, or rooms controller role.
• Excellent interpersonal skills with a friendly, helpful attitude.
• Strong English communication, both written and spoken.

Responsibilities

• Coordinate pre-registration and check-in for arriving groups.
• Assign guest rooms according to guest requests and preferences.
• Communicate between Housekeeping, Front Office and Engineering for timely room allocation.
• Update the PMS and handle check-in, stay, check-out and payment processes.
• Maintain organization and professionalism under pressure.

Skills

Interpersonal skills

English communication

Guest service orientation

Team coordination

Tools

Microsoft Office

Opera PMS

Job description

Location: art’otel London Hoxton, United Kingdom

Salary: £14.85 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

We are recruiting foraFront Office Coordinatorfor one of the Coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident is about to hit the scene. The 26-floor Art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.

As ourFront Office Coordinator,you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay and departure of our external, internal and VIP guests and their queries.

As ourFront Office Coordinator,you will receive:

• £14.85 per hour plus incentive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Master of your Craft, you will...

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills (via written correspondence, phone and face-to-face)
• Assign guest rooms according to guest requests and preferences wherever possible
• Communicate and coordinate between Housekeeping, Front Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
• Coordinate the pre-registration/check-in of arriving groups
• Assign rooms in order to maximise rooms revenue on a daily basis
• Be a role model within the department, assisting the team to perform their role when required
• Complete tasks relevant but not limited to the guest cycle (e.g. administrative duties related to updating the PMS, check-in, stay, check-out and payment compliance)
• Ensure the business continuity and the guest’s relationship with the hotel is intact upon departure
• Be organised and able to work well under pressure
• Be proficient in Microsoft Office and have excellent knowledge of Opera
• Have previous experience as a Receptionist or Rooms Controller.

If you share passion for art, culture and hospitality, Art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.